Customer Service

In an effort to help us serve you better, please select an option from the menu below:

Contact Us Tax & Shipping Information
Privacy & Security Policy Terms of Service
Return Policy  

Contact Information

All general questions and comments can be directed to customer service at:
customerservice@ncnwstore.com

Or, send a written request or inquiry to:

Financial Innovations Inc.
Attn: NCNWstore.com
1 Weingeroff Blvd.
Cranston, RI 02910

Prefer to place your order over the phone? Have a question about a product or an existing order?

Call Toll Free at 1-800-562-5766, Monday-Friday 9-5 EST

[top]

Privacy & Security Policy

The information that is collected during the checkout of your order is not shared with any persons or organizations. Financial Innovations, Inc. will not sell, trade or divulge any personal information gathered during your transaction with any third party not directly involved in your transaction.

Financial Innovations, Inc. may periodically use your mailing address to send you information regarding updates to our product line or any upcoming promotions. If you choose not to receive this information please send us an e-mail at customerservice@ncnwstore.com.

Financial Innovations, Inc. will always use industry standards with regard to encryption technology when transferring and receiving consumer data exchanged on our website.

For every visitor to this site, our web server does not recognize information regarding the domain or e-mail address. Our web server does collect information with regards to the type of web browser used, the referring URL to our site, details such as time of day and day of week you visited our site. This information does not include personal details on the website visitor such as e-mail address, etc.

We Protect Your Information. Transactions through this store are 100% safe. For your protection, we use the most advanced online ordering security system available: SSL (Secure Socket Layers). SSL encrypts all your information so that no one can read it as it travels from your computer to ours. And we take every precaution to protect it once it arrives.

If you feel an any way that our site does not follow our privacy policy please contact us at customerservice@ncnwstore.com.

[top]

Return Policy

We will be happy to assist you with any exchanges or replacements for items purchased through our online store. For exchanges of damaged or defective merchandise, we will credit you for the returned item upon receipt and send you a replacement with no additional shipping charges. For more information, please contact us at:

[top]

Taxes

NCNWstore.com, by Financial Innovations, is required by law to remit taxes on all non-apparel orders shipped to Rhode Island.

Shipping

Most items leave our warehouse within 2-4 business days and take approximately 3-5 business days for delivery by selected shipping method.

[top]

Terms of Service

We reserve the right to correct programming errors and to refuse sales made with incorrect pricing.

[top]